Broadcasts
Send email updates to your community or event attendees.
Send email updates to your entire community or event attendees. Keep everyone informed about new events, announcements, or special offers.
Who Can Send Broadcasts?
Host admins and co-hosts can send broadcasts. You can't send them yet if you're not a host or co-host.
Send a Broadcast
You can send a broadcast from either the web dashboard or the Eventship mobile app.
On web: Go to your event or community dashboard and click "Send broadcast." The editor supports rich text, inline images, and links. You can send it now, save it as a draft, or schedule it for later.
On mobile: Open the event, tap "Message attendees" in the Host tools card, write your subject and message. The mobile composer supports bold, italic, bulleted lists, and links via the format toolbar, plus a write/preview toggle so you can see the rendered email before sending. Mobile sends immediately. Drafts and scheduling are on the web dashboard.
Either surface lets you filter recipients by registration status and ticket type, and optionally send a preview to your own inbox first.
Choose Your Audience
Send to:
- All community members
- Members of a specific tier
- Attendees of a specific event
- Everyone who's followed you
Pick one audience per broadcast. You can send multiple broadcasts to different groups.
New Event Notifications
When you create or publish an event, followers only get an automatic save-the-date email if Save the date was turned on for that event. If Save the date was off, followers are not emailed automatically. Send a broadcast to everyone who's followed you if you want to announce the event manually.
Save-the-date emails go to followers with email notifications enabled. Followers can turn these notifications on or off from the host page or notification settings.
Event Change Notifications
Registered attendees are notified when you make major event changes like the date, time, or location. Eventship gives hosts control over sending that update notification when those details change.
Other edits, like changing the title, description, image, or minor copy, update the event page immediately but do not automatically email attendees or followers. Use a broadcast if you want your audience to hear about those changes.
Message Best Practices
Keep it short. Include a clear call to action. Tell people what you want them to do. Add event links, registration links, or survey links.
Plan Limits
Free plan: 2 community broadcasts per month. Pro plan: unlimited. Upgrade anytime to send more.
The 2 per month cap is for community broadcasts, the ones that go to your followers and members. Event broadcasts to your attendees are not capped by count. Both draw on the same monthly email allowance.
The limit counts broadcasts that were actually sent. Drafts and scheduled broadcasts do not count until they go out, and a scheduled send is checked against your limit again at the moment it fires.
Save a Draft
You do not have to finish a broadcast in one sitting. Click "Save draft" at any point, even before you have a subject line, and the broadcast waits for you under "Drafts and scheduled" on the dashboard. Open it later to keep writing, send it, or delete it.
Drafts are private. They do not appear in your broadcast history, they do not count toward your monthly plan limit, and nobody receives them.
Schedule a Send
Switch from "Send now" to "Schedule" in the composer, then pick a date and time. The broadcast goes out at that moment on its own.
Community broadcasts send in your community's timezone. The first time you schedule one, we ask you to confirm which timezone that is. We suggest one based on the last event you set up. The timezone is shown next to the time picker so "3:00 PM" is never ambiguous, and it does not change if you later compose from a laptop in another country.
Event broadcasts send in the event's timezone, which the event already has. There is nothing to confirm.
A few things worth knowing:
- Recipients are worked out when the broadcast sends, not when you schedule it. Anyone who joins your community or registers for the event in between will receive it.
- You can edit a scheduled broadcast's wording without changing its send time.
- "Cancel send" returns a scheduled broadcast to your drafts. Deleting it cancels the send too.
- If a scheduled send cannot go out, for example because you have reached your monthly plan limit, nothing is sent and we email you to say why. The broadcast stays in your list marked "Send failed", with the reason next to it. Open it, fix the problem, and send or reschedule it.
- In the rare case where a send starts and then stops partway, we do not retry it on your behalf, because some people would get it twice. That email tells you part of the audience may already have it, so you can check before resending, and the reason shown next to the broadcast says the same.
When to Send
Send when you think most people check email, usually mornings or early evenings. Avoid late nights or weekends unless it is time-sensitive. If that window is inconvenient for you, write the broadcast now and schedule it for then.
Can't Unsend
Once a broadcast goes out, it is out. Preview it in your own inbox first, and use a draft if you want to sit with the wording overnight. A scheduled send can be cancelled any time before it fires.
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